| Flutterbeads |
 |
|
|
| Don't forget that Special Birthday that is just around the corner! Order by December 18th, and receive your purchase no later than January 3rd! |
 |
 |
 |
|
| FREQUENTLY ASKED QUESTIONS |
| 1. Are my payments secure? |
| 2. When will I receive my order? |
| 3. What type of payments do you accept? |
| 4. Do you offer gift cards? |
| 5. Why can't I return earrings? |
| 6. What are your business hours? |
| 7. Do you offer gift wrapping? |
| 8. Do you guarantee your products? |
| 9. Can you make duplicates? |
| 10. Can you make a matching Bracelet / Earrings? |
| 11. How do you package your items for mailing? |
| 12. Do you send free samples? |
| 13. Can you make longer necklaces? |
| 1. Are my payments secure? Yes, I own, manage, and 100% completely run Flutterbeads Jewelry. Currently, I only accept credit cards through PayPal*, or U.S. Postal Money Orders. I do NOT share anyone's information, ever. If you choose PayPal they speak for themselves on reliability and security. *(I will be accepting CC's soon). |
| 2. When will I receive my order? ~As mentioned on my home page, for all regular Domestic orders, if paying by PayPal, please allow 3-5 business days. ~If paying by U.S. Postal Money Order, please allow 5-7 business days. ~If this is a Canadian or International order, please click here for shipping fees and expected delivery. ~If this is a Wholesale order, please click here for more information. ~If this is an order for a Retail Store, please click here. |
| 4. Do you offer gift cards? At this time, I do not offer gift cards. |
| 5. Why can't I return earrings? Sorry, but do to Health & Safety standards, I cannot, and will not accept any returns on Earrings. |
| 6. What are your business hours? Ordering online is available 24/7. If ordering by phone, my hours are: 7 days a week, 9:00am - 9:00pm Eastern time. All inquiries may be sent 24/7, and I will respond within 12-24 hours. |
| 7. Do you offer gift wrapping? Generally, I don't do this, as I would want you to check and make sure that you are getting that perfect gift for that special occasion. I do offer gift boxes though. Currently, I offer just a white cotton-filled jewelry gift box. |
| 8. Do you guarantee your products? 100%! I make ALL of my own jewelry from only quality materials. I use real gemstones, Swarovski Crystals & Pearls, Austrian & China Crystals, Glass Pearls, Czech Glass Beads, high-quality Seed Beads, Quality Sterling Silver and Gold Filled, durable & high-quality Silver & Gold Plated, durable clasps in many styles, etc. Click here for my Refund & Exchange Policy. |
| 9. Can you make duplicates? Yes. I welcome special orders & requests. Generally, I have enough beads on-hand to make a duplicate. In some cases, I might have to order more supplies. |
| 10. Can you make a matching Bracelet / Earrings? Absolutely! If there isn't already a matching piece to an item you like, I can make one up special for you in little to no time at all. Simply email me your request, and I will email you back with the price quote and how long it will take me to complete your request. |
| 11. How do you package your items for mailing? I place each piece individually into their own jewelry-size zip-lock pouch, then into a bubble mailing envelope for added security. For Wholesale, Retail, and other very large orders, I sill place each single piece of jewelry into their own zip-lock pouch, then all of those are carefully place into a size-appropriate mailing box packed with either "peanuts" or bubble wrapping. |
| 12. Do you send free samples? No, I don't. As much as I would love to be in a position to do this, it is not something that I am willing to do at this time. However, I do include a FREE gift with every jewelry or card purchase! |
| 13. Can you make longer necklaces / Bracelets / Anklets? Yes, I can. When making your selection(s) per each piece, if the size you are looking for is not listed, then choose the size closest to the one you want, and fill in your requested size in the "Customer Comments" section at the time of checkout. |
 |
|
|
|
|
|
|
|
|
|
|
|
|
|
 |
|
|
| 14. Why is there such a long delay in delivery compared to other companies? |
|
| 14. Why is there such a long delay in delivery compared to other companies? Unlike with most companies, I am a one-person operation. I have created Flutterbeads from the ground up. I am the Owner, Designer, & Creator of Flutterbeads Jewelry of VT & NH. Most of the orders I receive ultimately become, in a sense, a 'custom order'. All of the styles you see on my web site are made up in quantities of one. Therefore, if the size you need is not the size in my inventory, then I will create that item special for you, in the size(s) requested. I take Great Pride in my work, and make sure that all of my customers are completely satisfied with their purchase(s). |
| FREE GIFT WITH EVERY JEWELRY ORDER OR ANY CARD PURCHASE! |
 |
| FREE GIFT WITH EVERY JEWELRY ORDER OR ANY CARD PURCHASE! |
|
 |
| 3. What type of payments do you accept? I accept (Master Card, Visa, Discover or AMEX through PayPal only*), Cash, or U.S. Postal Money Orders. *(I will be accepting regular CC's soon). *Regular orders are small, Domestic orders, and none of the following: For Canadian, International, Wholesale, or Retail orders, Credit Cards through PayPal only are accepted at this time please. |